Refund Policy

Refund Eligibility

Refunds may be issued under the following circumstances, subject to review:

• Duplicate or accidental payments
• Technical issues that prevent proper use of the platform
• Job cancellations prior to work commencing, where applicable

Refund Process

To request a refund, users must contact Just Work support with relevant transaction details. Refund requests are reviewed on a case-by-case basis.

Approved refunds are typically processed within 5–7 business days, depending on the payment provider and banking institution.

Non-Refundable Situations

Refunds may not be available in the following situations:

• Jobs where services have already been fully completed
• Disputes not reported within a reasonable timeframe
• Situations outside the control of the Just Work platform

Platform Role

Just Work operates as a marketplace connecting clients and service providers. While we may assist in facilitating refunds or resolving disputes, we do not directly provide the services listed on the platform.

Important Notice

All refund requests are subject to review and approval. Processing times may vary depending on your payment provider. To ensure faster resolution, users should provide complete and accurate transaction information when submitting a request.

Contact

If you have questions about this Refund Policy, please contact us at maurice@justwork.co.za.